CERTIFICATION:- Each candidate will be provided with the participation and successful program completion certificate from our reputed organization highlighting his/her strong personal skills.
On completion of this course you will be able to
✓ Personality development : Personality is the sum total of ways in which an individual reacts and interacts with others. Or Personality is generally defined as the deeply ingrained and relatively enduring patterns of thought, feeling and behavior. In fact, when one refers to personality, it generally implies to all what is unique about an individual, the characteristics that makes one stand out in a crowd. Personalities is the sum total of individual’s Psychological traits, characteristics, motives, habits, attitudes, beliefs and outlooks.
✓ During the course, you will also receive focused guidance on personal management, grooming, health & nutrition, and soft skills
✓ Understand the principles of customer service excellence
✓ Introduce a customer service program leading to the creation of a quality service culture throughout the organization
✓ Focus on customer satisfaction
✓ Industry History
✓ Various Agencies at Airport
✓ Basic Terminology
✓ Listening and responding skills.
✓ Reservation & Check-In Counter
✓ Security Hold Area
✓ Boarding Gate
✓ Baggage Make up Area
✓ Departure Procedures
✓ Arrival Procedures
✓ Passport & Visa
✓ Property Irregularity Report
✓ Customer service skills and principles
✓ Special customer handling
✓ Airport Code(National & International), Two Letter IATA Code of Airlines, Three Letter City Code
✓ Airport Cargo
✓ Airport Retail Out Let
✓ Respond professionally to customer requests and complaints.
✓ Maintain composure when dealing with difficult passengers, converting crisis situations into opportunities.
✓ Comply with passenger and baggage handling standards.
✓ Carry on and checked baggage, allowances and charges.
✓ Dangerous items and general emergency procedures.
✓ Resume Making
✓ Interview Skill
✓ Soft Skills
✓ Group discussion: A GD is a methodology used by an organization to gauge whether the candidate has certain personality traits and/or skills that it desires in its members. In this methodology, the group of candidates is given a topic or a situation, given a few minutes to think about the same, and then asked to discuss it among themselves for 15-20 minutes. Some of the personality traits the GD is trying to gauge may include:-
Students can peruse any courses of their choice as per their suitability and career interests.
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