CERTIFICATION:- Each candidate will be provided with the participation and successful program completion certificate from our reputed organization highlighting his/her strong personal skills.
On completion of this course you will be able to
✓ This course are improves presentation & communication skills.
✓ The course will help to candidate’s grooming, personality & deal with people effectively.
✓ During the course, you will also receive focused guidance on personal management, grooming, health & nutrition, and soft skills
✓ Understand the principles of customer service excellence
✓ Introduce a customer service program leading to the creation of a quality service culture throughout the organization
✓ Focus on customer satisfaction
✓ Industry History
✓ Various Agencies at Airport
✓ Basic Terminology
✓ Listening and responding skills.
✓ Reservation & Check-In Counter
✓ Security Hold Area
✓ Boarding Gate
✓ Baggage Make up Area
✓ Departure Procedures
✓ Arrival Procedures
✓ Passport & Visa
✓ Property Irregularity Report
✓ Customer service skills and principles
✓ Special customer handling
✓ Airport Code(National & International), Two Letter IATA Code of Airlines, Three Letter City Code
✓ Airport Cargo
✓ Airport Retail Out Let
✓ Respond professionally to customer requests and complaints.
✓ Maintain composure when dealing with difficult passengers, converting crisis situations into opportunities.
✓ Comply with passenger and baggage handling standards.
✓ Carry on and checked baggage, allowances and charges.
✓ Dangerous items and general emergency procedures.
✓ Interview Skill
✓ Soft Skills
✓ Group Discussion
Students can peruse any courses of their choice as per their suitability and career interests.
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