Diploma in Customer Service at Airport

CERTIFICATION:- Each candidate will be provided with the participation and successful program completion certificate from our reputed organization highlighting his/her strong personal skills.

Diploma in Customer Service at Airport: (120days- 100 hours)

On completion of this course you will be able to

This course are improves presentation & communication skills.

The course will help to candidate’s grooming, personality & deal with people effectively.

During the course, you will also receive focused guidance on personal management, grooming, health & nutrition, and soft skills

Understand the principles of customer service excellence

Introduce a customer service program leading to the creation of a quality service culture throughout the organization

Focus on customer satisfaction

Industry History

Various Agencies at Airport

Basic Terminology

Listening and responding skills.

Reservation & Check-In Counter

Security Hold Area

Boarding Gate

Baggage Make up Area


Departure Procedures

Arrival Procedures

Passport & Visa

Property Irregularity Report

Customer service skills and principles

Special customer handling

Airport Code(National & International), Two Letter IATA Code of Airlines, Three Letter City Code

Airport Cargo

Airport Retail Out Let

Respond professionally to customer requests and complaints.

Maintain composure when dealing with difficult passengers, converting crisis situations into opportunities.

Comply with passenger and baggage handling standards.

Carry on and checked baggage, allowances and charges.

Dangerous items and general emergency procedures.

Interview Skill

Soft Skills

Group Discussion


Airlift Training Institute LLP

Students can peruse any courses of their choice as per their suitability and career interests.

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